Cancellation of Orders

Everday Arrangements - If notice is given at least 24hrs before scheduled delivery, a refund will be available less a $10 admin fee. Refunds are unavailable on the day of delivery.

Weddings/Events - If notice is given at least 14 business days before the event, a refund will be available less the deposit as shown on invoice. Cancellations within 14 days of the event will be charged at 50% of the total order value. Cancellations within 48hrs of the event will be unable to receive refunds

Quality Assurance

If you have any concerns about the quality of the product received please email flowers@florflorals.com along with a picture of the product within 24hrs.

Product Substitution / Availability

Please note that with flower orders, some flowers, products, colour, vases, and gift box items may be substituted based on availability. If this occurs we will fulfil the order to equal or more value if the selected flowers/products are unavailable.

Gifts containing alcohol

Businesses selling limited quantities of liquor as part of a floral arrangement or gift basket are exempt where:

• the sale is part of a florist's business or the business of a person selling gift baskets

• the quantity of the liquor is not more than 2L and, if the liquor includes spirits, the quantity of spirits is not more than 1L

• the floral arrangement or gift basket must be delivered as a gift to an adult other than the purchaser of the floral arrangement or gift basket

• the gift is to be delivered to a place other than the business where the sale was made

• the total value of the liquor and the container in which it is supplied is not more than 75% of the gift's sale price

• the liquor was purchased on a retail basis.

• Over 18+ ID must be shown on receipt of gift arrangment